At VOID THREAD LLC, we want you to feel confident and satisfied with every purchase. We understand that sometimes a product may not meet your expectations or may not be the right fit. This Refund and Return Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through our website.
Please review the following terms carefully before submitting a return or exchange request.
1. Return Eligibility
Customers may request a return within 30 days of the delivery date.
To qualify for a return, products must generally meet the following conditions:
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must be free from stains, odors, damage, or signs of wear.
- Original tags, labels, packaging, and included accessories must be retained where applicable.
- Products must be returned with all original components and accompanying materials.
- Proof of purchase or a valid order number must be provided.
For hygiene and resale reasons, items that have been worn, washed, altered, or damaged after delivery may not be eligible for return unless the issue is due to a product defect or other circumstances covered by applicable law.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been worn, washed, or used.
- Products that have been altered or damaged after delivery.
- Items returned without their original components or accessories, where applicable.
- Products marked as final sale or non-returnable at the time of purchase, where permitted by applicable law.
If you are unsure whether an item qualifies for a return, please contact our customer support team before sending it back.
3. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Email us at [email protected] within 30 days of receiving your order.
Please include the following information:
- Your full name.
- Order number.
- Product name or description.
- Reason for the return.
- Photographs of the product, if the item is damaged, defective, or incorrect.
Step 2: Receive Return Instructions
Our customer support team will review your request and respond with return instructions and the applicable return authorization details.
Please do not send products back before receiving confirmation and return instructions from our team.
Step 3: Prepare and Ship Your Return
Pack the approved item securely, preferably using its original packaging, and include the relevant order information.
Ship the package to the return address provided below or to another designated return address confirmed by our customer support team.
Step 4: Return Inspection
Once the returned item arrives, our team will inspect its condition and verify that it meets the applicable return requirements.
Return inspections are generally completed within 3–5 business days after receipt.
4. Return Address
Approved returns should be sent to the following address unless different instructions are provided by our customer support team:
VOID THREAD LLC
3319 WOODBRIAR DR
HOUSTON, TX 77068
United States
Please contact us at [email protected] before shipping your return to ensure that your package is properly authorized and directed.
5. Exchange Policy
We accept eligible exchange requests within 30 days of the delivery date, subject to product condition and stock availability.
Exchanges may be requested for reasons such as:
- Selecting an incorrect size.
- Receiving an item that does not meet the expected specifications.
- Receiving a defective or incorrect product.
To qualify for an exchange:
- The item must generally be unused, unworn, and unwashed.
- Original tags, labels, packaging, and included accessories should be retained where applicable.
- The exchange request must be submitted within the 30-day exchange period.
- The requested replacement item must be available in stock.
Exchange Procedure
- Contact [email protected] with your order number and the reason for the exchange.
- Specify the product and size or variation you would like to receive instead.
- Wait for our team to review your request and provide exchange instructions.
- Return the approved item according to the instructions provided.
- Once the returned product has been received and inspected, we will arrange the replacement shipment if the exchange is approved.
If the requested replacement is unavailable, our customer support team will contact you to discuss an alternative solution, such as a refund where applicable.
Exchange Processing Time
Exchange requests are generally reviewed within 1–2 business days after submission.
After the returned item has been received and approved, replacement orders are generally prepared within 1–3 business days. Delivery time will depend on the applicable domestic shipping arrangements.
6. Refund Policy
Once an eligible returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, refunds will be issued to the original payment method used for the purchase.
Refund Processing Time:
- Return inspection: 3–5 business days after the returned item is received.
- Refund issuance: Generally within 3–5 business days after the return is approved.
- Bank or payment provider processing: Additional time may be required before the refunded amount appears in your account.
The total time required for a refund to appear may vary depending on your financial institution or payment provider.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an issue for which we are responsible.
7. Return Shipping Costs
Return shipping costs are handled according to the reason for the return.
Returns Due to Customer Preference
For returns resulting from a change of mind, incorrect size selection, or other non-quality-related reasons, the customer is responsible for the return shipping costs.
Returns Due to Product Quality Issues
If you receive a defective, damaged, or incorrect product due to an error on our part, VOID THREAD LLC will cover the reasonable return shipping costs.
Please contact our support team before returning such items so that we can provide the appropriate shipping instructions.
8. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the product you purchased, please contact us within a reasonable period after delivery.
To help us resolve the issue efficiently, please provide:
- Your order number.
- A clear description of the problem.
- Photographs showing the product and any visible damage, where applicable.
After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances and applicable requirements.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been dispatched, it can no longer be canceled through the standard order cancellation process. In such cases, customers may request a return in accordance with this policy after receiving the product.
If an order is successfully canceled before shipment, any payment collected will be refunded to the original payment method, generally within 3–5 business days after cancellation approval.