At VOID THREAD LLC, we are committed to providing a reliable and convenient shipping experience for every customer. This Shipping Policy explains our order processing procedures, shipping coverage, estimated delivery times, and delivery arrangements for purchases made through our website.

Please review the following information before placing your order.

1. Shipping Destinations

VOID THREAD LLC currently ships exclusively to addresses within the United States.

  • We accept orders with valid U.S. shipping addresses only.
  • The checkout page is configured exclusively for U.S. shipping destinations.
  • Orders cannot be shipped to addresses outside the United States.
  • Customers are responsible for providing complete and accurate shipping information during checkout.

If an order is submitted with an unsupported or incomplete shipping address, we may contact the customer to obtain corrected information or cancel the order if delivery cannot be arranged.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing includes payment verification, product preparation, packaging, and shipment arrangements.

Please note:

  • Business days are Monday through Friday, excluding applicable public holidays.
  • Orders placed on weekends or public holidays will generally begin processing on the next business day.
  • Processing times may vary during periods of high order volume or due to unexpected operational circumstances.
  • Customers will receive shipping confirmation and tracking information once their orders have been dispatched and tracking details are available.

3. U.S. Shipping and Delivery Time

We provide standard shipping services for eligible destinations throughout the United States.

The estimated delivery time is:

  • Order Processing: 1–3 business days.
  • Estimated Shipping Time: 3–7 business days after dispatch.
  • Estimated Total Time: Approximately 4–10 business days from order confirmation.

Delivery estimates are provided for reference and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

4. Shipping Carriers

VOID THREAD LLC works with established shipping and delivery providers to arrange domestic order fulfillment.

Our shipping partners may include:

  • USPS (United States Postal Service): Domestic parcel delivery and residential shipping services.
  • UPS (United Parcel Service): Domestic package transportation and delivery services.
  • FedEx: Domestic shipping, parcel handling, and delivery services.

The carrier assigned to an order may vary depending on the destination, package characteristics, and shipping arrangements.

5. Shipping Costs

Applicable shipping charges will be displayed at checkout before payment is completed.

Customers can review the total order amount, including any applicable shipping fees and taxes, before confirming their purchases.

Any shipping charges displayed during checkout will apply to the relevant order.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

You can use the tracking number provided in the email to monitor your shipment through the relevant carrier’s official tracking service.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

If your tracking information has not been updated for an extended period, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping addresses and contact details are accurate and complete when placing an order.

VOID THREAD LLC cannot guarantee successful delivery when incorrect or incomplete information is provided.

If you notice an error in your shipping information, please contact us as soon as possible at [email protected].

We will make reasonable efforts to assist with corrections before the order is dispatched. However, changes may not be possible once the package has entered the shipping process.

8. Delayed, Lost, or Undelivered Packages

Although we work with established shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including severe weather, transportation disruptions, operational delays, or incorrect address information.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

Our customer support team will review the available shipment details and assist you in determining the appropriate next steps.

9. Damaged Packages or Incorrect Items

If you receive a package that appears damaged or contains an incorrect item, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the damaged packaging or received product, where applicable.

Our team will review your request and provide appropriate assistance in accordance with our Refund and Return Policy.