VOID THREAD LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors and customers who access our website. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, browse our collections, place an order, or communicate with our customer support team.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Personal Identification Information

  • Full name
  • Email address
  • Billing and shipping addresses
  • Telephone number

Order and Transaction Information

  • Products purchased, including apparel and fashion accessories
  • Order details and transaction history
  • Payment confirmation and billing information
  • Shipping and delivery details

Technical and Browsing Information

  • IP address
  • Browser type and device information
  • Operating system
  • Website usage data and browsing activities
  • Pages visited, referring URLs, and interaction records

Communication Information

When you contact us, we may collect the information you provide, including your name, email address, inquiry details, and any other information necessary to respond to your request.

2. How We Use Your Information

VOID THREAD LLC may use collected information for the following purposes:

  • To process, confirm, and fulfill customer orders.
  • To arrange shipping and provide order status updates.
  • To respond to customer inquiries and provide customer support.
  • To manage returns, exchanges, and refund requests.
  • To maintain and improve our website, products, and shopping experience.
  • To process payments and prevent fraudulent or unauthorized transactions.
  • To send service-related notifications and order confirmations.
  • To provide promotional communications where permitted by applicable law and subject to your preferences.
  • To comply with applicable legal obligations and enforce our website policies.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

VOID THREAD LLC does not directly store complete payment card numbers or security codes on its own website servers. Payment information is handled by the applicable payment processor in accordance with its security practices and privacy policies.

We may receive limited transaction-related information, such as payment status, transaction references, and billing details, to manage and verify orders.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website functionality and understand visitor interactions.

These technologies may be used to:

  • Remember shopping preferences and cart contents.
  • Maintain website functionality and security.
  • Analyze website traffic and performance.
  • Understand how visitors interact with our products and pages.
  • Support relevant advertising and marketing activities, where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features and functionality.

Where required by applicable law, we will obtain consent before placing or using non-essential cookies and tracking technologies.

5. How We Share Your Information

We do not sell your personal information in exchange for monetary compensation.

However, we may share certain information with trusted third parties when necessary to operate our business and provide services, including:

  • Payment Processors: To securely process customer payments and verify transactions.
  • Shipping and Delivery Providers: To arrange order fulfillment and deliver purchased products.
  • Website and Hosting Providers: To maintain website infrastructure, technical functionality, and security.
  • Customer Support Services: To assist with customer inquiries and service requests.
  • Analytics and Marketing Providers: To understand website performance and support marketing activities, where permitted by law.
  • Legal and Regulatory Authorities: When disclosure is required by applicable laws, regulations, legal proceedings, or valid governmental requests.

These third parties may process personal information only as necessary to provide their services or fulfill applicable legal obligations.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, business operations, legal compliance, and dispute resolution.

Order-related and transaction records may generally be retained for up to seven (7) years after order completion, where necessary for accounting, tax, legal, and business recordkeeping purposes.

Other personal information may be retained for shorter or longer periods depending on its purpose, applicable legal requirements, and operational needs.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Although we take appropriate precautions to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials and personal information when accessing our website.

8. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • Right to Know: Request information about the categories and specific pieces of personal information we collect.
  • Right to Access: Request access to personal information associated with you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.
  • Right to Data Portability: Request a copy of certain personal information in a portable format.
  • Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.
  • Right to Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.

To submit a privacy-related request, please contact us using the email address provided below. We may need to verify your identity before processing certain requests.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include:

  • The right to know what categories of personal information we collect, use, disclose, or share.
  • The right to request access to specific personal information.
  • The right to request deletion of personal information, subject to applicable exceptions.
  • The right to request correction of inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information.
  • The right to limit the use and disclosure of sensitive personal information where applicable.
  • The right to receive equal service and pricing when exercising your privacy rights.

Do Not Sell or Share My Personal Information

VOID THREAD LLC does not sell personal information for monetary compensation. However, certain advertising or analytics technologies may constitute “sharing” under California privacy law.

Where applicable, California residents may request to opt out of the sale or sharing of their personal information by contacting us at:

Email: [email protected]

We will process verified requests in accordance with applicable California privacy requirements.

10. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate parental consent, we will take reasonable steps to delete it.

Parents or legal guardians who believe their child has provided personal information to us may contact us for assistance.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

These external websites operate independently and may have their own privacy policies and data collection practices. VOID THREAD LLC is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information.